Delivery Methods & Times:
When your order has been completed, you shall receive an email receipt confirming the details of your order.
All UK orders are sent by standard First Class mail. Orders from Europe and the rest of the world are sent by standard Airmail. There is no tracking information available on airmail items. Once your order arrives in your country, it is passed to your local postal service people, who will then deliver it to you within that countries specific requirements and process.
The following is a rough guide to how long your order should take to arrive:
UK: 1-4 working days
Europe: 4-7 working days
USA / Canada: 7-14 working days
Rest of world: 7-20 working days, depending on location.
PLEASE NOTE THIS IS A GUIDE ONLY, WE CAN NOT GUARANTEE THIS AS THE DELIVERY TIME.
Shipping Fees, Tax & VAT:
Katipo Audio Music Group shipping fees vary and depend on what you order and the location of your address. We use a two tier system where the first item is charged at the base rate and then each subsequent item is charged at a reduced rate. This is to ensure you get the best value for money and in less packages. The shipping is calculated as you go and you can see the amount in the cart. You will never be charged more than once for the base rate.
Some countries may incur custom and duty charges, there is no way of us knowing how much you will be charged so please contact you local agency .We are not liable for these charges so please check with your relevant country before purchasing any goods.
We consider an item ‘lost’ if it has not been delivered 28 days after the posting date. The reason we must wait 28 days is because this is the length of time Royal Mail waits before they accept a package is ‘lost’, so we must also wait before we can claim compensation from them. Please ensure you email info (@) katipo audio dot com if you think your package is lost or has not returned.
If for any reason you wish to cancel your order please email us on info (a) katipo audio dot com stating your order number and reason for cancelling.
PLEASE DO NOT RETURN ANYTHING TO US WITHOUT OUR PRIOR APPROVAL. Send a email to our above address and with your query and we will respond to you quickly. We need to know what the problem is before we accept any returns. Please include order number, name, email, contact details and reason for return. We will reply back as quickly as we can. If you do return and item to us and are in the U.K please ensure you receive a receipt from the Postal Service upon posting the package back to us.
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the fault and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
If the reason for return is because of an error on our part, we will also refund the cost of the return postage. Refunds will be made as soon as possible after returned goods are received and checked.
We regret we will not be able to give a refund if the goods are returned for refund outside of the 14-day period or the goods are not in a saleable condition (worn, soiled or without tags or original boxes and packaging). We reserve the right to refuse a refund if this is the case.
General Terms & Conditions:
If you wish to register with the Website, you must enter the “Log In” page on the Website and register using our online registration process. In doing so you must agree to (i) provide true, accurate, current and complete information about yourself as prompted by the Website’s registration process and (ii) maintain and promptly update the information to keep it true, accurate, current and complete.
You will also receive an account upon completing the Website’s registration process. Irrespective of whether you choose to use the “remember me” function that we offer in relation to your password/user ID, you are responsible for maintaining the confidentiality of your email address, user ID, password or account. You agree to: (i) immediately notify us of any unauthorised use of your email address, password, user ID or account or any other breach of security and (ii) ensure that you exit from your account at the end of each session by logging out. We will not be liable to you or any third party for any loss or damage arising from your failure to comply with this provision.
We may alter these Conditions at any time and your use of the whole/any part of the Website following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
We reserve the right to modify or withdraw, temporarily or permanently, the whole/any part of Website with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
The Website is subject to constant change. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website.
You shall not use the Website for any illegal or immoral purposes, and you will use it in compliance with all applicable laws and regulations. You agree not to use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired.
You agree not to attempt any unauthorised access to any part or component of the Website; and you agree that in the event that you have any right, claim or action against any Website users arising out of that user’s use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.
You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses (including legal fees) suffered by us and arising out of any breach of these Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your computer or internet access account.